Exchanges & Returns
Not happy with the size or color? No problem. We are happy to help you. Contact us via e-mail firstname.lastname@example.org for an exchange.
All of our soléa Bikinis can be returned within 14 days after order. The items must be in perfect condition, unworn, undamaged, with labels and hygienic labels in place. For hygienic and sanitary reasons, swimwear should be tried on over underwear. Returns that exceed 14 days or do not fulfill the mentioned conditions will not be accepted.
Please note, that the return costs are at the customs' own expense. The original shipping costs are not refundable.
Please contact us via e-mail email@example.com. We will help you with the return.
Credit for the returned item will be issued using the same payment method you selected during the transaction in the soléa E-Shop.
Please contact us at firstname.lastname@example.org for instructions on your return.
Damaged or faulty items
In the unlikely event that you receive a damaged or faulty item, please contact us immediately at email@example.com and we will instruct you on how to proceed.
Non-deliverable or refused parcels
Any parcels that could not be delivered because the given delivery address was incorrect or because it was not picked up at the post office for any reason and is returned to our warehouse will be treated as a regular return: You will receive the paid amount back. Shipping costs are non-refundable.